Automotive manufacturing companies have been struggling with a fundamental dilemma with their warranty systems for years – data management of claims processing and assessment. This issue has had major impacts on their business in areas like:
- Excessive warranty costs
- Inappropriate and ineffective repairs
- Inadequate and lagging product feedback
- Customer dissatisfaction
- Reduction in customer loyalty
Many manufacturing companies have been using legacy mainframe systems to handle their warranty claims process but have found it to be a cumbersome system that lacks flexibility for their specific business needs. Another type of system that they have used to manage warranty processing is ERP systems. Again, they ran into a lack of agility in the systems ability handle the complex needs of their warranties management process.
A solution to this is to use a Business Rules Management System (BRMS). This allows automotive manufacturing companies to outline their business rules in assessing and processing warranty claims and integrate them into a flexible software system that can handle the unique attributes of warranty management. A BRMS could help manufacturing companies by having:
- Tighter warranty controls
- Better-built vehicles
- Lower-cost repairs
This white paper, by InfoSys, outlines how a BRMS can help to solve the age old dilemma of warranty management by automotive manufactoring companies. It will also explain how the benefits of a BRMS can effect the output and finances of the manufactoring companies.
Applying Flexible Business Rules to Warranty Management Systems